Hello,
I am using the Watch Jobs Module in Make.com and I realized that every inbound call that is turned to a job doesn’t get picked by the module. Is there a fix for this?
Hi Oladie,
This usually comes down to whether the call is actually creating a new Job, or just being attached to something else. In ServiceM8 Phone, a call can be saved against an existing job, used to create a new job, or sent to the ServiceM8 Inbox (among other options).
If the call is being saved against an existing job (or assigned to the Inbox), then there isn’t a new Job record being created at that moment for a “watch new jobs” type trigger to pick up.
If you are choosing Create a new job from the call, you can sanity-check that the job exists as a normal Job record by querying the Jobs endpoint (GET /api_1.0/job.json), which supports filtering. Job records also include an edit_date field (timestamp of last modification), which can be useful for validating what your integration should be seeing.
If those jobs are present in the API but Make still isn’t picking them up, contact our Support team via the Help menu in the Online Dashboard (chat or email) and include one example Job UUID plus the approximate call time so we can investigate.
Thanks,
Cody
Hi Cody,
This has been the issue all along “If the call is being saved against an existing job (or assigned to the Inbox), then there isn’t a new Job record being created at that moment for a “watch new jobs” type trigger to pick up”.
Thanks for clarifying.
Olaide.