I have private add ons installed on my account that keep automatically getting removed (seams monthly) and I have to add them again to my account using the private add on link.
If this is expected behaviour can this be changed as it’s incredibly annoying when all of a sudden you go to use an add-on in the field and you see it’s been removed.
Hi Dan,
Private add-ons shouldn’t need to be reinstalled every month as normal behaviour.
The Private Add-on Install URL is intended for testing and sharing an add-on before approval, and the public developer docs don’t describe a monthly expiry or removal cycle for installed private add-ons.
For a long-term private/internal integration, the usual path is to use a private application/API key where it’s just for your own account or one specific customer, or use OAuth/Add-on SDK if the add-on needs ServiceM8 UI integration.
If your installed add-on is being removed from the account, we’ll need to check the specific add-on and account privately.
Please email support@servicem8.com with the add-on details so we can review the install.
Thanks,
Cody
Thanks Cody I have emailed support with the information.