# OpenAI plugin error 500

**URL:** <https://community.servicem8.com/t/openai-plugin-error-500/1181>\
**Category:** API & SDK\
**Created:** [September 9, 2026, 10:25pm UTC](https://community.servicem8.com/t/openai-plugin-error-500/1181 "2026-09-09T22:25:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nicholas\_barnes](https://avatars.discourse-cdn.com/v4/letter/n/f19dbf/32.png) [@nicholas\_barnes](https://community.servicem8.com/u/nicholas_barnes)\
**Post date:** [September 9, 2026, 10:25pm UTC](https://community.servicem8.com/t/openai-plugin-error-500/1181/1 "2026-09-09T22:25:09Z")

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> [@About the API & SDK category](https://community.servicem8.com/t/about-the-api-sdk-category/13/2):
>
> 500 Internal Server Error  
> “Something went wrong on our end.”
> 
> Any one receiving this when trying to connect openAI plugin to ServiceM8?

Anyone seen this? Trying to connect plugin

Also this is the response I get from support

Hi,

General or specific, we usually recommend posting your inquiry in the ServiceM8 Community discussion area: [https://community.servicem8.com/](https://community.servicem8.com/) to post any inquiries there.

Regards,

Harmon  
Customer Support

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**Author:** ![Cody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.servicem8.com/cody/32/52_2.png) [@Cody](https://community.servicem8.com/u/Cody)\
**Post date:** [September 12, 2026, 5:35am UTC](https://community.servicem8.com/t/openai-plugin-error-500/1181/2 "2026-09-12T05:35:20Z")

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Hi Nicholas, sorry for the trouble and the extra step of having to post here. We traced your failed connection attempts to a ServiceM8 issue rendering the authorization page after login. Your account is now running a version containing the fix. Please try connecting the OpenAI plugin again. If it still fails, share the approximate time and timezone of the attempt so we can trace it.

Thanks,  
Cody

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<div class="post-metadata">

**Author:** ![Cody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.servicem8.com/cody/32/52_2.png) [@Cody](https://community.servicem8.com/u/Cody)\
**Post date:** [September 12, 2026, 10:26pm UTC](https://community.servicem8.com/t/openai-plugin-error-500/1181/3 "2026-09-12T22:26:32Z")

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Hi Nicholas,

A 500 Internal Server Error at the ServiceM8/ChatGPT connection step is a server-side failure rather than something caused by your browser, device, or network, and we don’t have support-confirmed evidence that this is a wider ChatGPT incident at the moment.

Try resetting the ChatGPT connection and running the documented setup again: disconnect ServiceM8 in ChatGPT Settings \> Apps, sign in to ServiceM8 in the Online Dashboard in another browser tab, then install the public ServiceM8 plugin in ChatGPT and authorize access.

If it still returns 500, email [support@servicem8.com](mailto:support@servicem8.com) with the exact time and timezone of a fresh attempt, plus screenshots of the step before the error and the error page, so we can trace it without posting connection details publicly.

Setup guide: [https://support.servicem8.com/help-center/tips-trick-more/more/how-to-connect-servicem8-to-chatgpt-with-mcp](https://support.servicem8.com/help-center/tips-trick-more/more/how-to-connect-servicem8-to-chatgpt-with-mcp)

Thanks,  
Cody