Hi Cody,
With the office Agent can we get it to allow update job description as a tool.
Eg. Sweep tomorrow’s jobs, check to make sure notes and customer correspondence lines up with what the job description says. If not offer to update job description instead of a job note. As staff generally look at their day in the schedule and read the job description rather than go into the notes.
Or for example attend site to diagnose is in the job description, the team have been out diagnosed and ordered a part but admin have forgotten to update the job description and the tech goes out there with nothing to diagnose. Don’t get me wrong, techs should read the notes before attending and admin should update the job description but it can happen.