# Job Contact details consistently missing from MCP get\_job\_details tool since 28 Sept 2026 **URL:** \ **Category:** API & SDK\ **Created:** [October 3, 2026, 6:46am UTC](https://community.servicem8.com/t/job-contact-details-consistently-missing-from-mcp-get-job-details-tool-since-28-sept-2026/1218 "2026-10-03T06:46:08Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![karina\_gilling](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@karina\_gilling](https://community.servicem8.com/u/karina_gilling)\ **Post date:** [October 3, 2026, 6:46am UTC](https://community.servicem8.com/t/job-contact-details-consistently-missing-from-mcp-get-job-details-tool-since-28-sept-2026/1218/1 "2026-10-03T06:46:08Z")
Hi all, We use the official ServiceM8 MCP connector (`https://api.servicem8.com/mcp`) via Claude to pull job details for internal processing. Since late September we’ve seen the `get_job_details` tool consistently return no contact information (mobile, phone, email) for newly created jobs, even though the same jobs show full contact details when viewed directly in the ServiceM8 app/web interface. **Timing observed:** I started using Claude with no issues from job #2534. From then, all jobs through to job #2564 (created 07:33 BST / 06:33 UTC, 28 Sept 2026) returned full contact details with no problems. Job #2565 (created 07:40 BST / 06:39 UTC, same day) — contact details missing. Every job created from that point through to the date of this post (including #2566, 2567, 2569, 2570, 2572, 2575, 2577, 2579, 2580, 2581, 2585, 2589, 2590, 2591, 2592) has had the same problem — contact fields come back empty from the tool, regardless of whether the customer is new or returning. So the change appears to have started in roughly the 06:33–06:39 UTC window on 28 September 2026. **What we’ve ruled out / confirmed via ServiceM8 Support (ticket #342502):** - Not a caching/staleness issue — re-querying hours later still shows other fields (description, status) updating correctly, but contact fields stay empty. - Not specific to new vs. existing customers — it also affects jobs for customers with contact details already on file from previous jobs. - Support has confirmed this isn’t a known/documented issue on their side, and pointed us here since diagnosing it needs visibility into which resource(s) the MCP tool requests (e.g. whether it’s querying the Job Contact record, `/jobcontact.json`) and whether/how it maps the result into its response — something we can’t see from our side, since we only receive the tool’s final JSON output. **Question:** Is there a known issue or recent change with how the MCP `get_job_details` tool requests/returns Job Contact data? Happy to provide further technical details (job UUIDs etc.) if that helps diagnosis, but keeping customer names/contact details out of this public thread for data protection reasons. Thanks, Karina _(Note: I’m using Claude to help draft and track these replies, so responses in this thread may come via me after being discussed with Claude — just flagging in case the phrasing looks AI-assisted.)_ ---
**Author:** ![Cody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.servicem8.com/cody/32/52_2.png) [@Cody](https://community.servicem8.com/u/Cody)\ **Post date:** [October 6, 2026, 6:47am UTC](https://community.servicem8.com/t/job-contact-details-consistently-missing-from-mcp-get-job-details-tool-since-28-sept-2026/1218/2 "2026-10-06T06:47:44Z")
Hi Karina, At this stage, we can’t confirm a documented known issue or intended change matching this behaviour. The current MCP documentation confirms that Claude connects through `https://api.servicem8.com/mcp` and can view detailed job information, but it doesn’t define which underlying resources or contact fields `get_job_details` returns. Separately, the REST API documentation shows that `/jobcontact.json` is the Job Contacts resource, requires the `read_job_contacts` scope, and includes `phone`, `mobile`, and `email` fields linked by `job_uuid`. Based on the published documentation alone, we can’t determine whether the missing fields are caused by the underlying Job Contact data or the MCP tool’s response mapping. Please email [support@servicem8.com](mailto:support@servicem8.com) with the affected job UUIDs and one redacted `get_job_details` response, quoting ticket #342502, rather than posting those details publicly. Thanks, Cody