# Feedback to my facebook page

**URL:** <https://community.servicem8.com/t/feedback-to-my-facebook-page/1091>\
**Category:** General\
**Created:** [May 6, 2026, 4:31pm UTC](https://community.servicem8.com/t/feedback-to-my-facebook-page/1091 "2026-05-06T16:31:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jodie\_ritchie](https://avatars.discourse-cdn.com/v4/letter/j/7ba0ec/32.png) [@jodie\_ritchie](https://community.servicem8.com/u/jodie_ritchie)\
**Post date:** [May 6, 2026, 4:31pm UTC](https://community.servicem8.com/t/feedback-to-my-facebook-page/1091/1 "2026-05-06T16:31:44Z")

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I want to show feedback on my facebook page. I was using XZapier but that requires me to configure ServiceM8 to send feedback data to the webhook URL that Zapier provides. I am not able to see this option in automations.

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**Author:** ![Cody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.servicem8.com/cody/32/52_2.png) [@Cody](https://community.servicem8.com/u/Cody)\
**Post date:** [May 9, 2026, 4:33pm UTC](https://community.servicem8.com/t/feedback-to-my-facebook-page/1091/2 "2026-05-09T16:33:26Z")

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Hi Jodie,

ServiceM8’s built-in Customer Feedback Automation is designed to send feedback requests to customers via email and/or SMS after they’ve paid, rather than sending feedback data out to a webhook URL.

If what you want is for happy customers to leave reviews on your Facebook page, you can do that by adding your Facebook review link under Settings \> Feedback.

- When a customer leaves positive feedback, ServiceM8 can prompt them to leave a review on Google or Facebook (depending on what links you’ve set).
- If you’ve set a Facebook review link only, customers who leave a 4-star review or higher will be directed to a thank you page offering them to also leave a review on your Facebook page.
- If you set a Google review link, all automated feedback requests (and the {feedback} link in templates) will direct customers straight to Google.

If you’re specifically trying to send review/feedback data into Zapier, that isn’t configured inside Automations. Instead, it’s done via API webhooks by subscribing to events like job.review\_received and setting Zapier’s webhook URL as your callback\_url.

Reply here with whether you’re aiming for (1) customers leaving Facebook reviews, or (2) sending review/feedback data into Zapier, and we’ll confirm the best setup.

Thanks,  
Cody