Developer account returns 402 "Account trial has expired" while our add-on is in Store review

Developer API & SDK
1

Hello ServiceM8 team,

AutomateIT Online Ltd has a public add-on, AutomateIT (App Id 510864), submitted for Store approval on 2 October 2026. AutomateIT’s AI phone receptionist books jobs for UK tradespeople and creates each one in their ServiceM8 account, with the booked time in the diary.

Since the evening of 2 October, every API call from the AutomateIT developer account returns 402 “Account trial has expired. Please select an account plan and try again.” The connection itself still works.

Could ServiceM8 switch this account to a developer plan, or advise how to keep a test account active while the add-on is in review? I’m ServiceM8 certified myself (the certification is on my ReadyM8 account), in case that helps.

Thank you,
Ivan Aguilar Mari
Director, AutomateIT Online Ltd

2

Hi Ivan,

The 402 response relates to the account’s status, with the API documentation defining it as “Payment Required” when a ServiceM8 account isn’t in good standing.

For an expired trial, Support can check whether the account can be reactivated or restarted, although this isn’t guaranteed.

Email support@servicem8.com with the developer account name, App ID 510864, the exact error, and the failure time and timezone so we can review the account privately.

Thanks,
Cody