# Customer Replies to Jobs Completed but not paid

**URL:** <https://community.servicem8.com/t/customer-replies-to-jobs-completed-but-not-paid/229>\
**Category:** API & SDK\
**Created:** [May 7, 2025, 9:47am UTC](https://community.servicem8.com/t/customer-replies-to-jobs-completed-but-not-paid/229 "2025-05-07T09:47:42Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![developer](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@developer](https://community.servicem8.com/u/developer)\
**Post date:** [May 7, 2025, 9:47am UTC](https://community.servicem8.com/t/customer-replies-to-jobs-completed-but-not-paid/229/1 "2025-05-07T09:47:42Z")

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**Originally posted by Sinead O Brien**

I am trying to find a work around for scenario 3 below which will create an action for follow up by staff member as these customer replies to mirror what happens natively for scenario 1 and 2. I was thinking to use the email that is sent to our account mailbox and generate a task against the job using [make.com](http://make.com). The issue I have is I can’t see any way to extract the relevant job uuid from the email?

1. Job unsuccessful, quote, or work order - customer reply listed on job and job added to action required queue
2. Jobs completed and paid - customer reply message is sent to the servicem8 inbox
3. Job completed and unpaid - customer reply is only added to notification, not added to inbox or action required