# Add-on notifications show a letter placeholder ("A") instead of the add-on icon

**URL:** <https://community.servicem8.com/t/add-on-notifications-show-a-letter-placeholder-a-instead-of-the-add-on-icon/1205>\
**Category:** General\
**Created:** [September 23, 2026, 10:57pm UTC](https://community.servicem8.com/t/add-on-notifications-show-a-letter-placeholder-a-instead-of-the-add-on-icon/1205 "2026-09-23T22:57:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![nicholas\_roland](https://avatars.discourse-cdn.com/v4/letter/n/cdc98d/32.png) [@nicholas\_roland](https://community.servicem8.com/u/nicholas_roland)\
**Post date:** [September 23, 2026, 10:57pm UTC](https://community.servicem8.com/t/add-on-notifications-show-a-letter-placeholder-a-instead-of-the-add-on-icon/1205/1 "2026-09-23T22:57:07Z")

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Hi all,

We’re using the new Create Add-on Notifications endpoint (POST /api\_1.0/notification.json). Delivery and destination\_url work well, but in the web notification panel every notification shows a blue letter tile (“A”) instead of our add-on icon.

The request has no icon field. Our manifest iconURL is a valid 512x512 PNG, and our action icons display fine on the job card.

1. Where does the notification icon come from, and is there a portal setting we’re missing?  
2. Is it cached from when the add-on was first registered?

Thanks!