# Access Denied Error for API Requests

**URL:** <https://community.servicem8.com/t/access-denied-error-for-api-requests/299>\
**Category:** API & SDK\
**Created:** [January 27, 2025, 4:58am UTC](https://community.servicem8.com/t/access-denied-error-for-api-requests/299 "2025-01-27T04:58:34Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![developer](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@developer](https://community.servicem8.com/u/developer)\
**Post date:** [January 27, 2025, 4:58am UTC](https://community.servicem8.com/t/access-denied-error-for-api-requests/299/1 "2025-01-27T04:58:34Z")

</div>

**Originally posted by Marcello Valentini**

Dear ServiceM8 Developer Support,

I am reaching out for assistance with an issue I am encountering while developing an add-on for ServiceM8. Specifically, I am experiencing an `access_denied` error when attempting to access the `/v1/jobs.json` endpoint and the `/v1/tokeninfo.json` endpoint.

* * *

### **Details of the Issue**

- **App Name:** Customer Portal
- **App ID:** 317092
- **Redirect URI:** `http://localhost:3000/callback`
- **Requested Scope:** `read_jobs`
- **Error Encountered:**
  - **Endpoint:** `https://api.servicem8.com/v1/jobs.json`
  - **Error Response:**

```auto
<html>
  <head>
    <meta http-equiv="refresh" content="0; url=/access_denied?strFrom=%2Fv1%2Fjobs.json">
  </head>
  <body>Page Not Found</body>
</html>

```

* * *

### **Steps Taken**

1. **OAuth Authorization:** I am successfully obtaining an access token after requesting the `read_jobs` scope.
2. **Access Token Details:** The token is being passed in the `Authorization` header for API requests as `Bearer <token>`.
3. **Manifest Configuration:** The app manifest includes the correct `scopes` field, as follows:

```json
{
    "scopes": ["read_jobs"]
}

```

4. **Testing:** Despite following the documentation, API requests to both `/v1/jobs.json` and `/v1/tokeninfo.json` return the `access_denied` error.

* * *

### **Request for Assistance**

Could you please help me confirm:

1. If the requested scope (`read_jobs`) is being correctly granted to my app.
2. If there are any configuration issues with my app setup in the Developer Portal.
3. If there are additional steps required to access the `/v1/jobs.json` endpoint.

I appreciate your guidance on resolving this issue.

* * *

Thank you for your support, and please let me know if you require any additional information.

Best regards,  
Marcello